Understanding Your Invoice - ISS - Integrated Submetering Solutions

Professional Utility Management Services

Understanding Your Invoice

Invoice Guide

This guide explains each section of your ISS utility invoice to help you understand your charges and account information.

Download PDF Guide

Sample Invoice

Invoice Section 1

Invoice Section 2

Invoice Section 3

Invoice Section 4

Invoice Section 5

Invoice Section 6

Click on the numbered areas above to see detailed explanations

Invoice Components

1: Current Amount Due restatement
2: Account Number - use when contacting us
3: Service Address where billing applies
4: Invoice Date when bill was produced
5: Return portion with payment
6: Mail Address for correspondence
7: Account summary restatement

a: Description of utility service
b: Meter or transmitter number
c: Current meter reading and measurement type
d: Prior meter reads from previous period
e: Total billable units (current minus prior)
f: Conversion: 1CCF = 748 gallons

9: Billing Period dates
10: Previous account balance
11: Previous payments and adjustments
12: Description of each line item
13: Units used (gallons, therms, kWH)
14: Rate per unit
15: Total calculated amount per line
16: Current charges total

17: Invoice messages (payment services, seasonal info)
18: ISS website address for account access
19: Due date for payment
20: Total amount due including all charges
21: ISS contact information

Quick Reference Guide

Payment Information

Find your account number, due date, and total amount due at the top and bottom of your invoice.

Usage Details

Your meter readings and usage calculations are shown in section 8 with current and previous readings.

Charge Breakdown

Detailed breakdown of charges including rates, units, and totals are in sections 12-16.

Need Help Understanding Your Bill?

Our customer service team is ready to explain any part of your invoice and answer questions about your utility charges.

Contact Customer Service

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