ISS - Integrated Submetering Solutions
Professional Utility Management Services

Billing Services

ISS's Metered Billing and Collection Services are performed to the same professional standards used by professional public utilities.

Professional Standards

ISS invoices are always timely, completely accurate, and easy to understand. Each invoice shows previous balance, amount paid, utility usage, rate, amount owed, and date due. Our mailing address and website address are also included.

In addition, ISS duplicates the rates of the local utility company serving a project, and whether metered or allocated, the billing fees are based on those charged by the local provider. Water (hot, cold, space heating, etc.), sewer, trash, gas, and electric can be billed singly or in any combination.

Customized RUBs / Allocation Services

Allow us to invoice based on square footage, occupancy, ratio occupancy, weighted average, number of bedrooms and bathrooms, or a combination of these methods.

Key Features

  • Always timely & accurate
  • Easy to understand format
  • Local utility rate matching
  • Multi-utility billing
  • Flexible allocation methods

ISS Services Include

  • Monthly Billing Services
    Reliable monthly billings for each resident; preparation, printing, and mailing. Bills are always timely, accurate, and easy to understand showing prior balance, amount paid, prior and current meter readings (if applicable), rate, amount owed and date due.
  • Individual Meter Reading
    Individual meter reading and billing with prorated invoices for each move-in / move-out.
  • Live Customer Service
    Courteous customer service via phone and email. We are very proud of our Customer Service.
  • Interactive Website
    Interactive website for customers with account access and payment options.
  • Comprehensive Reports
    Detailed monthly reports for property management teams.
  • Aggressive Collection Program
    Industry-leading collection program that consistently produces the highest average collection rates in the industry.

Ready to Streamline Your Billing Operations?

Experience professional-grade billing services that match public utility standards while providing the personalized service your residents deserve.